Shipping Information

Questions? Email us anytime at obts1845@hotmail.com. We typically reply within 1 business day

Delivery time

• Standard delivery: 7–10 business days after dispatch.

• Processing time: Orders are usually prepared within 1–2 business days. You’ll receive a tracking email once your order ships.

Heads-up: During holidays or major sales, carriers may experience delays beyond our control.

Shipping rates (U.S.)

• Standard Shipping: $6.99 (orders under $59.99).

• Free Shipping: $59.99+ (applied automatically at checkout).
  Free shipping threshold is based on merchandise subtotal after discounts, before tax.

Tracking

All orders ship with tracking. The link in your shipment email lets you follow your package in real time.

Address changes & order edits

If you need to change your address or cancel, contact us as soon as possible after placing the order. Once an order has been handed to the carrier, we’re unable to modify it.

Split shipments

To get items to you faster, your order may ship in multiple packages at no extra cost. You’ll receive separate tracking for each package.

Pre-orders & made-to-order items

If your cart includes a pre-order or made-to-order item, your order may ship when all items are ready—or we may split the shipment at our discretion. Product pages will state if an item is pre-order.

Lost, delayed, or damaged parcels

• If tracking hasn’t updated for 7 days, or your package arrives damaged, email obts1845@hotmail.com with your order number and (if applicable) photos.

• We’ll investigate with the carrier and assist with a replacement or refund per our policies.

Shipping fees & returns

Original shipping fees are non-refundable once an order ships, except where an item is defective, damaged, or incorrect (see our Returns Policy). Returns must follow our approval process.